The best Information Technology Service Management platforms
"The best ITSM tools make it simpler and easier to manage IT hardware assets across your business or organization," suggests Jonas DeMuro and Brian Turner in
"Information Technology Service Management (ITSM) tools make it easier to track and resolve issues across multiple assets, making it simpler to manage a wide range of devices connected to your IT infrastructure.
One of the key issues faced by ITSM is the variety of devices that might be used, as network connections can involve desktop PCs, laptops, as well as smartphones, all of which will need to be kept up to date with security updates, as well as software patch management...."
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