The best Information Technology Service Management platforms
"The best ITSM tools make it simpler and easier to manage IT hardware assets across your business or organization," suggests Jonas DeMuro and Brian Turner in
"Information Technology Service Management (ITSM) tools make it easier to track and resolve issues across multiple assets, making it simpler to manage a wide range of devices connected to your IT infrastructure.
One of the key issues faced by ITSM is the variety of devices that might be used, as network connections can involve desktop PCs, laptops, as well as smartphones, all of which will need to be kept up to date with security updates, as well as software patch management...."
Each day, the average enterprise's cloud applications, containers, compute nodes and other components throw off millions of tiny logs
Thomas Hazel writes in DevOps.com
"Each log is a file whose data describes an event such as a user action, service request, application task or compute error. Logs also capture messages that applications and other components send to one another.
There's a wealth of information and value hidden in those logs, which is why businesses are so keen on using them to address business needs like customer engagement, IT security and cloud operations..."
With the future of work moving from office cubicles to the home, DaaS is becoming a more attractive choice than ever
"Thanks to the pandemic, working from home no longer languishes as a rare option for a few workers. It's mainstream business practice," opines Steven J. Vaughan-Nichols
"Just ask Google, Facebook, Netflix, or the U.S. government: They're all either delaying office reopenings or shifting to remote or hybrid work.
With this work transformation, the desktop is also changing. Decades ago, we used dumb terminals attached to mainframes for corporate work. Then, 40 years ago, we moved to the PC. We still have PCs on our desks, but increasingly, we've been moving back to the centralized model..."
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