As the number of IT metrics multiply, it's important to zero in on the key indicators that offer at-a-glance insights on essential enterprise functions
John Edwards writes in
"Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It's easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead to inaccurate or misleading results. Complicating things is the constant flow of new metrics, many of which have yet to prove their long-term value..."
How do you measure the success of digital transformation efforts? Ask these real-world questions when building digital transformation metrics
"Just about every company understands the importance of digital transformation in 2021,"
opines Andrew Butt in The Enterprisers Project
"From surging online consumer activity to the digital tools that can drastically improve communication, collaboration, and productivity, it's clear that the companies that fail to digitize their operations and services will be at a severe competitive disadvantage.
But for a company's digital transformation work to be deemed successful, you will need to assess several key performance indicators. An effective digital transformation isn't a box companies can check: It's an ongoing process that requires constant evaluation and adjustment..."
Supply chains are no longer focused wholly on just-in-time delivery and logistics any more than CIOs are focused entirely on help desks and printers
Jason Dury, Jack O'Meara write in CIO Dive
"The job of chief information officer is not for those that have trouble managing stress, time, or big issues. CIOs who take an enterprise-wide and business leadership view of their responsibilities have numerous, immensely important, wide-ranging, and both strategic and operationally detailed roles.
CIOs have to work in a collaborative way with other business and government leaders because there is inevitably overlap in key functional areas. And some of these areas, such as cybersecurity, are growing significantly..."
How will IT harness the power and promise of 5G? In this roadmap report, dozens of IT leaders share use cases, challenges, and insights
"Last year," notes Derek Slater in CIO
"a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection?
That's the question explored in a series of virtual CIO Think Tank roundtables held in May and June 2021. Dozens of IT leaders took part in three panel discussions, identifying 5G's potential and hurdles for enterprise adoption, highlighting innovative possible use cases, and illuminating the kinds of partnerships needed for 5G technology and infrastructure..."
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand.
Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers.
- About FTD and the flower business
- Customer satisfaction and experience
- Challenges to creating customer success and loyalty
- Complexities of eCommerce
- CEO priorities
- Corporate culture and customer service
- Building customer loyalty and employee trust
- Using data in corporate operations
This transcript was lightly edited for length and clarity.
Crafting a story that resonates and rallies a team takes patience, repetition, and reflection. Learn from winners of the Seattle CIO of the Year Awards
Carla Rudder writes in The Enterprisers Project
"Effective storytelling in IT can help leaders win buy-in for an idea, rally their teams to take on a tough project, and make work meaningful for people on the front lines. But getting everyone on board with your vision is rarely as simple as telling a single story. It takes patience, repetition, reflection, and practice to hone this valuable core skill.
We asked CIOs who recently won the 2021 Seattle CIO of the Year ORBIE Awards what storytelling victories from their career they are proud of. The awards were presented by the Seattle CIO Leadership Association, a professional community that annually recognizes CIOs for their excellence in technology leadership..."
For many CISOs and security leaders, it was not long ago that their remit focused on the networks and digital ecosystems for their organization alone
"In today's digital world, those days are a thing of the past with a growing number of businesses relying on third-party vendors to scale, save time and outsource expertise in order to stay ahead. With this change, new security risks affiliated with third-party vendors are more prevalent than ever before.
Supply-chain attacks like SolarWinds making headlines and causing domino effects to organizations involved have made third-party security risk a topic that's present in boardrooms and SOCs alike. In fact, supply-chain attacks were reported as one of the top concerns of U.S. CISOs in 2021..."
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