The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end
Clint Boulton writes in CIO,
"If a management philosophy helps inculcate culture, the IT department at Northwestern Mutual is on a path toward continuous improvement, courtesy of CIO Neal Sample.
Since joining the Milwaukee-based company in 2019, Sample has managed his tech team leveraging principles from the 'aggregation of marginal gains,' which proposes that making incremental improvements in a number of areas will improve the holistic effort, yielding greater gains over time. The theory, embraced by a British cycling coach who used it to rack up gold medals at the 2008 and 2012 Olympics, borrows from the Kaizen ethos of continuous improvement in processes..."
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