Four in every 10 organizations see their cloud budgets spill over. Governance structures and financial modeling can play a role in prevention
"For the past five years, Sykes Enterprises has been on a push to migrate workloads onto the cloud. The objective was scale, especially for internally developed systems.
One of the first solutions it migrated was the oneTEAM platform, a proprietary workforce management system which supported a work-from-home business unit of about 5,000 customer service agents. Then the pandemic hit, and the platform stretched to 40,000 agents as everyone went home..."
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