Using AI To Provide Expert Help To IT And Developer Teams
AiTHORITY, December 29th, 2020
January 10, 2021,
Volume 274, Issue 1

AI ML have shown early promise for automating high volume, simple questions typical in call centers and front-line IT and developer support

"AI chat-bots for customer support are getting a great deal of attention and VC investment in industries ranging from retail to financial services to internal employee help desks," reports Robin Purohit in AiTHORITY.

"These technologies have shown early promise for automating high volume, simple questions typical in call centers and front-line IT and developer support.

An important area that has been neglected is support for engineers and developers who are driving IT innovations in a high-paced world of technology change. AI and machine learning has high potential to transform today's community forums into highly effective expert systems ideally suited to the needs of these tech workers..."

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