There's no such thing as a dumb question, right?
"It's COVID-19 times, so this pilot fish is seeing a lot more requests for remote assistance, and because meetings depend on videoconferencing, camera issues are among the problems prompting users to call for help..."
Well, it might be better to say oversimplifying.
"Company offers a graphics drawing program free for clients to use. It handles simple and slightly complex x/y data, multiple lines, the usual stuff, according to fish.
But the main users of the program are mostly business types, and the marketing chief tells the software developers, including this pilot fish, that they would love the drawing program to have a new kind of chart for fiscal data..."