CRM Process Automation: How To Implement In Your Organisation
InformationAge, June 18th, 2020
June 28, 2020,
Volume 267, Issue 4

Tech experts provide their tips on how to effectively implement automation into your customer relationship management (CRM) process

"Implementing automation technology can benefit an organisation in a variety of ways," writes Aaron Hurst in InformationAge. "Getting tasks done without the need for human intervention can speed up operations round the clock, so it's little wonder that this is becoming more common among companies. But how can customer-facing teams effectively carry out CRM automation?..."

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