3 Very Different Companies Trust Their Customers' Experiences To Cloud Infrastructure
Forbes, November 26th, 2019
November 26, 2019,
Volume 260, Issue 4

Latency Sinks Customer Service

"As Rohit Sharma led India to a 6-wicket win over South Africa during the Cricket World Cup on June 5, millions of fans hit Reliance Jio's mobile streaming application to tune in and cheer for Team India.

Bursts of viewers ranging from 100,000 to as many as 5 million users would hit the app at the same time, as India's manic enthusiasm for the sport propelled a total of 20 million subscribers to stream the live match from their mobile phones via Jio, India's largest mobile telecom company..."

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