IT News - CRM

CRM users are most dissatisfied with how their vendors overpromise and under deliver

  • Zoho CRM, Pipedrive CRM, and SugarCRM are the three most-trusted CRM systems by their customers.

  • Oracle CRM is the best at continually improving their CRM Suites as rated by their customers.

  • Zoho CRM, Pipedrive CRM, and Oracle CRM are the best at including product enhancements at no charge in each new product release.

  • CRM users are most dissatisfied with how their vendors overpromise and under deliver, with this category receiving the lowest aggregate score of 56% and finding 5 of 9 vendors at 51% or below. Only three CRM vendors scored above a 70% customer rating on this attribute.

Louis Columbus writes in Forbes, "These and many other fascinating insights are from SoftwareReview's latest customer rankings published today in their Emotional Footprint Report on Customer Relationship Management..."

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