Learning leaders will need to prepare employees to work alongside AI and work as partners with machines
writes in HR Dive
, "Perhaps nothing has challenged employers like the digital skills gap, including the operation of devices and "basic technical language," according to experts that spoke at a U.S. Chamber of Commerce event earlier this year..."
"While many employers are training employees to meet specific talent needs, many people may not have the basic foundational skills to successfully enter that training," Steve Preston, CEO of Goodwill Industries International, said during the event.
Customer service bots are a technology that delivers interactive answers to customer questions in real-time
"The rise of the AI bots may sound like a sci-fi horror scenario, but in reality, the growing industry of bots isn't scary at all - it's a technology that brings real, tangible benefits to businesses and customers alike. Bots are already a big part of the customer service landscape," notes Amanda Roosa in Business 2 Community
"In 2018, the bot market was worth $1.274 billion and predictions anticipate it reaching $7.5 billion by 2024.
Customers are quickly coming around to the idea of interacting with bots. 60% of consumers have used bots to communicate with a business in the last year, and 48% say they're willing to chat with a bot for customer service. If you're still on the fence about whether or not bots make sense for your business, here are the main things you need to know about using AI bots in customer service..."