IBM Watson Helps Lufthansa Group Optimize Its Customer Service
IBM News, October 29th, 2019
October 29, 2019,
Volume 259, Issue 5

Lufthansa and IBM collaborate in the field of artificial intelligence (AI); new AI Studio leverages IBM Garage method

IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline's business challenges, such as improving customer service.

Leveraging the IBM Garage method, the Lufthansa AI Studio's interdisciplinary team consists of IBM Services professionals with diverse expertise working side by side with Lufthansa employees to quickly test new AI-based business ideas and services suitability, implement them in pilot projects, and roll them out within the company.

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