Customer Relationship Management Solutions For Any Business
Mike Williams, Jonas DeMuro, and Brian Turner write in
"Customer relations has become an essential part of business operations, especially in a social media world where reputations can make or break according to your customer experiences.
That means needing to be able to clearly communicate with customers through different channels, whether by phone, email, text, or social posts directly. Additionally, there's also a need to record all interactions to be clear on a customer's history.
It's not just about keeping customers happy, though, but also about ensuring that workflows remain efficient and KPI's are met, all of which can be monitored through in-built analytics and data reporting..."
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