There's Support, And Then There's Support
Computerworld, June 4th, 2019
June 4, 2019,
Volume 255, Issue 1

The perimeter is a little squishy.

"It's the '80s and pilot fish works for an independent software vendor. It's a small ISV, and because it competes with much larger vendors, it has to be nimble - like a pilot fish swimming among sharks, says pilot fish, who should know. A central part of that nimbleness is excellent customer support.

The atmosphere in the development office is collegial, extending even to the customer support staff, who are based in the same office and share the same network..."

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