Being a leader is different from what most of us think it is. Most leaders are just managers in disguise.
"Sarah was excited to be promoted to sales director. After all, she has been in sales for almost eight years and has always been at the top of the leader board. She knows she will really be able to help the other salespeople with their sales, and they already look up to her since she has always been a top performer.
Jeff comes to Sarah one day and asks her what to do about a customer who doesn't seem to be making a decision, though he really likes their product..."
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