5 Reasons Why Your Chatbot Needs Natural Language Processing
Business 2 Community, May 11th, 2019
May 11, 2019,
Volume 254, Issue 2

"With the advent and rise of chatbots, we are starting to see them utilize artificial intelligence  -  especially machine learning  -  to accomplish tasks, at scale, that cannot be matched by a team of interns or veterans. Even better, enterprises are now able to derive insights by analyzing conversations with cold math. However, there is still a substantial amount of people who carry a common sentiment every time they have a conversation with a bot - 'It doesn't understand what I'm saying'..."

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