AI Helps Improve And Smooth It Service Delivery, Survey Shows
ZDNet, May 11th, 2019
May 11, 2019,
Volume 254, Issue 2

"So far so good with AIOps, which applies artificial intelligence and machine learning to help unravel IT hairballs...

Artificial intelligence promises to enable machines or bots to take on the heavy-duty work of many parts of enterprises. Now, there are increasingly more initiatives, as well as vendor products, that will autonomously take on the heavy-duty work of information technology departments as well..."

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