Five Myths Of Change Management
FCW, March 28th, 2019
April 7, 2019,
Volume 253, Issue 1

Juli Dixon, Ben Marglin, Andrew Mason write in FCW, "From tax refunds to reserving campsites at national parks, almost every American makes use of some selection of government services. Increasingly, they are accessing these services online. But, perhaps not surprisingly, the government lags far behind the private sector with regards to the quality of the experience that it offers its online customers..."

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