How CRM Will Evolve In 2019
Forrester, February 6th, 2019
February 6, 2019,
Volume 251, Issue 1

"Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today:..."

Read More ...

Keywords:

     
    Other articles in the IT - CRM section of Volume 251, Issue 1:
    • How CRM Will Evolve In 2019 (this article)

    See all archived articles in the IT - CRM section.