9 Key Metrics For IT Success
CIO, January 23rd, 2019
February 3, 2019,
Volume 250, Issue 5

"Is your IT organization a business champion or a burden?" asks John Edwards in CIO. "Here's a look at the essential KPIs for gauging IT's business effectiveness, including digital transformation...

It's strictly a numbers game when it comes to measuring the various aspects of IT success. Positive KPIs generally indicate that all is well with specific IT operations and services. Negative numbers, on the other hand, warn that IT efforts may be headed in the wrong direction or are already actively damaging enterprise goals..."

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