"Flashback a few decades to the days when this pilot fish is a supervisor in the call center for a big mail-order PC company," writes Sharky in ComputerWorld.
"'Our agents were privy to a customer's credit card information right in the call tracking system,' says fish. 'We trusted 600 agents with nearly unlimited access to this customer information without ever a single theft from our people.'
But the call center manager decides the operation needs a way to approve replacement parts to be shipped to customers..."
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