IT News and Events
Jun 17th, 2019 — Jun 23rd, 2019 Generate the Custom HTML Email for this Issue
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Volume 255, Issue 3 << Previous Issue
IT News - CxO
Balancing Risk And Innovation With IT Strategy
With a methodically executed long-term plan, IT executives can take calculated risks to grow and prosper without jeopardizing their organization or end users
"IT-based innovation can come in many forms," notes Joe Garber in Network Computing. "Examples include advances to bolster customer or employee experience, to address new business models, or to augment the overall platform or ecosystem. Virtually all ladder up to an organization's desire to digitally transform the business, and are considered to be a top priority for IT executives.

In fact, organizations will spend about $2.1 trillion in 2019 on digital transformation technology, and related services1 and 94 percent of CIOs will spend up to 50 percent of their time on innovation.2 But beware, not all innovation is the same, and some may not be good for the enterprise if it's not conducted correctly. Here are some top tips on how to balance innovation and risk from those who have succeeded..."

Network Computing, June 12th, 2019
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Successful Change Starts At The Top
I have some insight for you: the purpose of strategic planning is not to make plans
Jim Haudan writes in Business 2 Community, "In reality, strategic planning is done to change the way we think and act. If newly formed visions and strategic plans are intended to propel organizations to places they have never been, then they also require individuals to do things they have never done before. The fact is, successful change is all about behavior. The 'act' trumps the 'think' every time.

Leaders Must Pave The Way

Several years ago, a Fortune 300 company was preparing its strategic plan for launch at a January meeting of their top several hundred leaders..."

Business 2 Community, June 13th, 2019
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Here's Mary Meeker's 2019 Internet Trends Report
The Internet Trends report - everyone's favorite slide deck - is back
"Bond Capital founder and former Kleiner Perkins general partner Mary Meeker made her presentation onstage at Vox/Recode's Code Conference in Scottsdale, Ariz. on Tuesday," reports Kate Clark in Tech Crunch.

"Meeker first crafted a report of this kind, which underlines the most important statistics and technology trends on the internet, in 1995.

This morning, Meeker highlighted slowed growth in e-commerce sales, increased internet ad spending, data growth, as well as the rise of freemium subscription business models, telemedicine, photo-sharing, interactive gaming, the on-demand economy and more..."

Tech Crunch, June 11th, 2019
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Successful Digital Transformation Begins With A Cultural Transformation
Digital transformation marks a radical rethinking of how an organization uses technology, people, and processes to fundamentally change business performance
Tom Schmidt writes in CIO, "It's also a rethinking that's gone mainstream pretty quickly. According to IDC, 40% of all technology spending will go toward digital transformations, with enterprises spending in excess of $2 trillion through 2019.

But as observed recently, digital transformation doesn't come in a box - or a cloud. People and processes have equally important parts to play in the undertaking.

So what are IT leaders today actually doing to position their companies - and the people they manage - for digital transformation success? That's the question that was posed recently to members of the IDG Influencer Network, a community of industry analysts, IT professionals, and journalists..."

CIO, June 12th, 2019
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RPA Is Poised For A Big Business Break-Out
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies
"Software that automates basic tasks is catching hold in large enterprises, where CIOs are seeking to inject greater efficiency into business processes," writes Clint Boulton in CIO.

"Called robotic process automation (RPA), the technology enables IT departments to configure or train software to perform routine tasks, such as generating an automatic response to an email, or to tackle more complex jobs, such as process flows in insurance systems. Unlike machine learning and artificial intelligence, which organizations also use to automate workloads, RPA is governed by set business logic and structured inputs..."

CIO, June 12th, 2019
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AI And Data Streaming In The Enterprise: A Marriage Made In Heaven?
s the adoption of artificial intelligence in the enterprise hits a decisive moment, it is worth examining its relationship with data streaming and how the two technologies share similar adoption challenges
"Artificial Intelligence (AI) and real-time data have formed a closely interlinked duo," opines Seth Wiesman in Datanami.

"Both bring massive technological advances to the enterprise with AI relying on the availability of data to feed models with information, in real time or with low latency. Streaming data platforms provide the fabric behind the scenes to deliver data to machine learning models. They also forward insight to users in real time so that they can generate immediate value out of the data.

There are clear connections between stream processing and AI which make their marriage a unique opportunity for companies dealing with a massive volume of real-time events. Both AI and stream processing are distributed, organized in logical units, and both support incremental updates and iterative tasks. Last but not least, both demonstrate an asynchronous nature..."

Datanami, June 11th, 2019
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IT News - CRM
Three Key Tactics For CMOs To Get The Most Out Of Their CRM Systems
Daniel Heer, CEO and Founder of zeotap, writes about why CMOs need to think ahead of the curve and explore options to get the most out of your CRM systems
"CMOs and marketers have traditionally utilized their CRM systems to gather information and actionable insights on their current and prospective customers," writes Daniel Heer in MTA Martech Advisor.

"These range from preference and interest data collected in online surveys, to real purchase data or even offline PoS data. However, combining all these different data points is not enough to develop a holistic marketing strategy or deliver the desired ROI. CMOs need to think ahead of the curve and explore options to get the most out of their CRM systems..."

MTA Martech Advisor, June 11th, 2019
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Business Choice Awards 2019: CRM
If you've got customers, you've probably got a relationship to manage, and that requires CRM services to track it all. Here are the brands PCMag readers consider the very best
"It's always nice when readers back up the editors," opines Eric Griffith in PC Mag. "Our picks for the best customer relationship management (CRM) tools have the same two vendors on top this year as those selected by PCMag readers in our most recent Business Choice survey.

Zoho CRM and Salesforce Sales Cloud Lighting Professional are both 4.5-star Editors' Choice products, each with just about every possible feature we could want and desire in keeping up with customers. But when readers weighed in, it was clear only one would earn a Business Choice award..."

PC Mag, June 10th, 2019
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How To Avoid 5 Common CRM Software Mistakes
As the CEO of a customer relationship management software company, I've seen thousands of successful CRM installations over the past 10 years
"Given that about a third of CRM projects fail, however, I've also seen the obstacles that halt CRM users on the road to successful adoption and usage," reports Tyler King in Business 2 Community.

"Even if you've chosen the perfect software for your business and dedicated plenty of time to planning and developing a usage strategy, it's still entirely possible that you or any other CRM user on your team could misstep in daily usage. The good news is that CRM mistakes are rarely catastrophic. The whole purpose of the system is to make your life easier, after all..."

Business 2 Community, June 10th, 2019
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IT News - Storage
Top Storage Companies
New-gen data storage, whether on premises or in the cloud, is all about systems providing the correct information for employees on demand while at the same time maintaining data privacy for users at all levels. These requirements are the same for any size enterprise
"No matter what kind of data a company generates and receives, it has to have a place to live and be safe, and the list of top storage companies here represents the cream of the global crop in this sector," writes Chris Preimesberger in eWeek.

"Storage, along with computing and networking, is one of the three fundamental components of IT: You can't stay in business without it, whether you're storing data in machines on your campus or in the cloud. All of these companies offer both of these options, but we're focusing on physical on-premises solutions in this article..."

eWeek, June 11th, 2019
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Seven Basic Questions To Screen Cloud Storage Offerings
Using cloud storage often represents the first way that most companies adopt the cloud
Jerome M. Wendt writes in DCIG, "They leverage cloud storage to archive their data, as a backup target, share files, or for long term data retention. These approaches offer a low risk means for companies to get started in the cloud. However, with more cloud storage offerings available than ever, companies need to ask and answer more pointed questions to screen them..."
DCIG, June 13th, 2019
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IT News - AI
Will AI Destroy Jobs - Or Just Create New Ones?
It has become one of the questions of our age, preoccupying many commentators: will the rise automation and AI destroy jobs, and if so what will people do to earn a living?
Albert Ellis writes in Information Age, "This year's Harvey Nash/KPMG CIO Survey, that takes in the views of over 3,600 IT leaders around the world, actually provides some qualified good news (assuming you are on the 'human side'): while the typical respondent believes that up to 10% of their workforce will be replaced by technology in the next five years, the majority (69%) also believe that new jobs will appear to compensate for these losses..."
Information Age, June 12th, 2019
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AI Storage: Machine Learning, Deep Learning And Storage Needs
Artificial intelligence workloads impact storage, with NVMe flash needed for GPU processing at the highest levels of performance
Stephen Pritchard writes in ComputerWeekly, "Facebook has just short of 2.4 billion active users and sees 350 million photo uploads a day, plus more than 500,000 comments posted every minute. How do it track, monitor and gain value from this amount of information?

'There are billions of users and no way for humans to scale to do the analytics,' says Chirag Dekate, a research director covering artificial intelligence (AI), machine learning and deep learning at Gartner.

So, Facebook uses learning systems and AI to scan posts. 'No one can analyse every video or image, for banned speech or inflammatory material, or tag or for ad revenue generation,' says Dekate..."

ComputerWeekly, June 14th, 2019
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IT News - Technology
Iridium GO! Turn Any Smartphone Into A Satellite Phone With Internet Access
If you're planning to go off the grid over the summer, here's how you can still get access to phone calls, text, and internet by accessing the Iridium satellite network
"If you are planning any trips that are off the grid and yet still want access to phone and internet, then you need to become familiar with the Iridium satellite constellation," suggests Adrian Kingsley-Hughes in ZDNet.

"Orbiting approximately 485 miles above the earth, this network offers global phone and data coverage, no cell towers or Wi-Fi hotspots required!..."

ZDNet, June 15th, 2019
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IT News - ERP
Is ERP Holding You Back From Innovation
Enterprise Resource Planning applications (aka ERP) have been around for decades. They started in financial operations and human resources managing salaries, benefits, product costing, and general ledger
"Depending on where you draw the line today, they run and control most critical functions in any business, from order intake and inventory management to payment and financial reporting," writes Stephan Zoder in Forbes.

"Even with new cloud versions popping up every day, ERPs are typically highly customized, very costly, and complex.

It isn't a lucrative $50 billion market for no reason.

However, the days of ERP dependence are over. Today's innovations are all about data. This is why 'DRP' should be the next thing.

What is 'DRP?' Read on..."

Forbes, June 11th, 2019
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Gartner: ERPs Have Dated Reputation To Overcome In Cloud Era
The new era of cloud-based enterprise resource planning (ERP) challenges businesses to rethink strategy and overcome the belief ERPs are merely transaction systems that work with data and create reports
"Understanding the importance of ERPs requires acknowledgement of the systems' scope," notes Naomi Eide in CIO Dive.

"While it varies across companies, ERPs are heavily woven into operations and financial management, according to Guay. One implementation could control everything from inventory and supply chain to accounts payable and general billing.

Some implementations include human capital and enterprise asset management..."

CIO Dive, June 12th, 2019
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IT News - Humor
Those Darn Users Don't Know What They're Doing (Not Like Us, Of Course)
Click on the toothbrush, toggle the flange and press 'Harp'. It's obvious
Alistair Dabbs write in "El Reg" (The Register), "Something for the Weekend, Sir? Haha, what an idiot! He was clicking like mad and nothing was happening! Of course it wasn't because - haha - he was clicking in the wrong place! He looked utterly baffled!

I am regaling my night-shift colleagues with utterly hilarious tales of that afternoon's support calls from the incompetent users in our care. Those nighthawks will appreciate my injection of humour into the beginning of their shift as they are evidently half-asleep after just arriving at work: they are still yawning throughout my anecdote..."

The Register, June 14th, 2019
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Throwback Thursday: And What Could Be More Important Than That?
Nice guys finish first?
"This state university is in the process of getting rid of its custom-programmed mainframe software, virtualizing its server environment and trying to integrate the whole works into something manageable, says a pilot fish on the scene..." - ComputerWorld
ComputerWorld, June 13th, 2019
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IT News - Security
In A Cyber Data Breach, Preparation Is Key
The importance of preparation was strongly emphasised at a breach response workshop hosted by DAC Beachcroft as part of London Tech Week
Warwick Ashford writes in ComputerWeekly, "Through every stage of an effective cyber breach response, planning and preparation is essential, according to the technology team at international law firm DAC Beachcroft.

The value of preparation was reiterated at each stage as the London-based team walked attendees through a data breach scenario at a fictitious online dating app company..."

ComputerWeekly, June 11th, 2019
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Zero Trust: The Modern Approach To Cybersecurity
Security strategy begins with an attitude: Never trust, always verify
"The conventional notion of the enterprise perimeter - imagining it as one big bubble to be protected - is now thoroughly outdated in a world where infiltration can be accomplished via a staggering number of devices and applications, either already in the network or soon to join it.

In a modern security environment, where devices and external data sources from the internet of things and the edge are all factors, security strategies must be built around a zero trust approach - in other words, one that trusts nothing outside or inside an organization..." - Forbes

Forbes, June 12th, 2019
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IT News - Cloud
The Dirty Dozen: 12 Top Cloud Security Threats
More data and applications are moving to the cloud, which creates unique infosecurity challenges.
"Here are the 'Treacherous 12,' the top security threats organizations face when using cloud services," opines Bob Violino in CSO Online.

"Cloud computing continues to transform the way organizations use, store, and share data, applications, and workloads. It has also introduced a host of new security threats and challenges. With so much data going into the cloud - and into public cloud services in particular - these resources become natural targets for bad actors..."

CSO Online, June 11th, 2019
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Stop Ignoring Hybrid Cloud Security Risks
Karen Roby talks with a Ping Identity security expert about safeguarding the enterprise in a hybrid IT world
"Security for the enterprise is challenging, and it's a broad issue with no sure-fire answers. But when it comes to humans and security, it's never easy. Karen Roby talked with Richard Bird, a security expert with Ping Identity, about the enterprise," writes Karen Roby in TechRepublic.

"The following is an edited transcript of their interview..."

TechRepublic, June 10th, 2019
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DisruptOps: The Security Pro's Quick Comparison: AWS vs. Azure vs. GCP
I've seen a huge increase in the number of questions about cloud providers beyond AWS over the past year, especially in recent months
"I decided to write up an overview comparison over at DisruptOps," writes Rich Mogull in Securosis. "This will be part of a slow-roll series going into the differences across the major security program domains - including monitoring, perimeter security, and security management. Here's an excerpt:

'The problem for security professionals is that security models and controls vary widely across providers, are often poorly documented, and are completely incompatible. Anyone who tells you they can pick up on these nuances in a few weeks or months with a couple training classes is either lying or ignorant. It takes years of hands-on experience to really understand the security ins and outs of a cloud provider...'"

Securosis, June 12th, 2019
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IT News - Networks
How 5G Introduces New Security Vulnerabilities
With 5G set to drive a new era of IoT adoption, enterprises need to think about the possibility of new security vulnerabilities
Andrew Ross writes in Information Age, "The migration to 5G is underway with more hype than any IT innovation in history (at least it feels that way). Predictions about 5G's potential have reached fever pitch, according to Gartner, 66% of organisations already plan to deploy it by 2020.

But while this is an exciting time, how many of us really know what 5G is or what infrastructure is needed to make it a reality? Even more important, how many people and businesses are thinking about the security concerns of implementing 5G?..."

Information Age, June 13th, 2019
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IT News - Careers
Why I Won't Hire You (And What You Can Do About It)
Looking for a new job? Now is a great time! The US has a record number of openings, so the market is in your favor.
"But that doesn't mean you can skimp on the process. As someone who has spent several years making hiring decisions, I've learned (the hard way) that it's not worth getting a short-term fix that creates a long-term problem.

Here's why I won't hire you, and more importantly, how you can change that," writes Dawn Graham in Forbes.

Forbes, June 12th, 2019
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